Account management — Polska
Account management dla zespołów firmowych w Polska — zgodne z VAT 23%, ceny w EUR, lead 5-8 dni roboczych, hub Warszawa.
O usłudze Account management
Dedicated account management for Polska corporate merch programmes — a single named account manager handles brief intake, quotation, sample approval, production scheduling, shipping coordination and post-delivery review. Quarterly business reviews for annual-contract clients. SLA: quote within 24 hours, sample within 5-8 days, mass production from PPS sign-off + 7-10 working days. Slack/Teams channel optional for enterprise accounts.
Jak prowadzimy programy Account management
Account-management cadence for Polska annual-contract clients — weekly status email (active orders, ETA, blockers), monthly review call (forecasting next 90 days), quarterly business review (spend vs budget, ESG scorecard, supplier-performance metrics). Escalation path: account manager → operations director → managing director, response SLA 4 business hours. Slack or Teams shared channel available for enterprise accounts.
Cennik — Polska
Ceny w EUR, VAT 23% przez KSeF, MOQ per tier, lead 5-8 dni od akceptacji projektu, hub Warszawa.
FAQ
Do I get a dedicated account manager?
Yes — single named AM for all your orders; back-up AM trained on your account for continuity.
What's the SLA on quotes?
Quote within 24 business hours of brief receipt; samples within 5-8 working days.
Do you do business reviews?
Quarterly business reviews for annual-contract clients: spend vs budget, OTIF, ESG metrics, supplier scorecard.
Can we use Slack or Teams?
Yes — shared Slack or Teams channel available for enterprise accounts; standard accounts via email.
What's the escalation path?
Account manager → operations director → managing director; response SLA 4 business hours.