Director of Customer Experience persona
Owns the lifecycle journey — sets the moments-that-matter, runs CX feedback loops, holds the budget for delight.
Who they are
The Director of CX reports to the CMO, CRO or a dedicated Chief Customer Officer. Owns the lifecycle journey map, the moments-that-matter playbook, NPS / CSAT / CES measurement, voice-of-customer programmes and a discretionary delight budget. Merch shows up in onboarding kits, milestone celebrations (1-year, 5-year, expansion), service-recovery gifts, and customer-advisory-board hospitality.
What they need from a supplier
What they need: small-batch personalisation (recipient name, milestone year, region-appropriate item), warehoused inventory drawn down on event triggers from the CRM, recipient-facing tracking, a returns/exchange path for sizing or allergies, and a quarterly catalogue refresh so the 5-year-anniversary gift in 2027 doesn't feel like the 1-year gift the same customer received in 2023.
Pricing — Poland
PLN pricing excluding VAT 23%. MOQ tier 100/250. Lead 5-8 days, rush +35%. Production hub: Warszawa.
FAQ
What is the minimum order?
No fixed minimum — for screen and embroidery economies start at 50+ units; DTF and UV print from 1 unit.
How long is production?
Standard 5-8 working days, rush +35% delivers in 3-5 days.
What payment terms?
50/50 for new clients, net-30 from order 4, net-60 for enterprise with credit insurance.
Do you sign NDA?
Yes — mutual NDA is standard for product launches, M&A and confidential campaigns.
Can you ship abroad?
Yes — we ship within the EU and to the UK, US, GCC and CIS via tracked carriers.