Chief people officer (CPO) persona
Strategic talent and employee experience — merch as a lever for retention, EX and EVP.
Who they are
The CPO (or CHRO / VP People) operates at strategic talent level — owns the EVP, employee-experience design, retention, and the calendar of EX moments (anniversaries, milestones, recognition). They've been in the role 4-10 years, sit on the exec team, and are evaluated on retention rate, engagement scores, and time-to-hire. Merch is a lever — anniversary moments, retention gifts at year 3/5/10, welcome-kits that set the EX tone.
What they need from a supplier
What they need: items that align with the EVP (premium for senior, accessible for grad, gender-neutral, sustainable), data on what employees actually choose (size, colour preferences), and a partner who can run experience-design workshops not just produce SKUs.
Pricing — Poland
EUR pricing excluding VAT 23%. MOQ tier 100/250. Lead 5-8 days, rush +35%. Production hub: Warszawa.
FAQ
What is the minimum order?
No fixed minimum — for screen and embroidery economies start at 50+ units; DTF and UV print from 1 unit.
How long is production?
Standard 5-8 working days, rush +35% delivers in 3-5 days.
What payment terms?
50/50 for new clients, net-30 from order 4, net-60 for enterprise with credit insurance.
Do you sign NDA?
Yes — mutual NDA is standard for product launches, M&A and confidential campaigns.
Can you ship abroad?
Yes — we ship within the EU and to the UK, US, GCC and CIS via tracked carriers.